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The Machines are here

 

I do not want to be seen as a prophet of doom.

Nor do I see myself as a modern-day Isaiah, Hosea, Jeremiah or Daniel who constantly warned Israel about their behaviour, their worshipping of other false gods, and trying to be like other surrounding tribes until they were conquered by Assyria, Babylon, or Rome.

But the issue of AI is evident to me, and I must see it in the face, as I am working in that area. I use it regularly to do my work, and it makes my job more effective and easier. A simple example, I had a meeting with my boss recently, and we talked about technical and other topics. An AI was taking minutes of our more than one-hour-long meeting. In the minutes, the key points we discussed were neatly laid out, including the main points and actions to be taken. The non-work-related stuff was summarised as "discussed weekend plans and shared updates about families, while also discussing the similar nature of political parties and their tendency not to fulfil their promises". The AI summarised our meeting, and it was clear to everyone what was to be done. Hence, it is not an issue of “if”, neither is it, an issue of “when”, it is an issue that now AI is taking our jobs, what would we do about it. How do we live with it and form a sort of hybrid existence with it? Goldman Sachs warns that AI could displace 300 million jobs globally, and it seems that in 2025, it has already eliminated 76,440 jobs. 

The initial area covered is Legal and compliance robots know the law better than lawyers. AI legal platforms like Harvey and DoNotPay are doing tasks that require years of law school and extensive experience. These do it faster and better, and more accurately than any human being can possibly do. The area where young lawyers used to review documents and interpret accountants' AI software was broken down. The MindBridge and AppZen, which can detect fraud and process invoices, will just take seconds instead of hours and days.

The next job to go is the accountants' AI software, MindBridge and AppZen, which can detect fraud, process invoices, and generate financial reports. The link is like my job, where I work between the interface between the IT systems and what cannot be directly interfaced with the computer. But there are ways around it that ensure the invoices can be read in text format after they have been scanned. JPMorgan’s COIN (Contract Intelligence) program processes in seconds what used to take legal and accounting teams 360,000 hours annually, which is equivalent to 180 full-time employees now gone

At present, the doctors and nurses can feel safe, except for some radiologists and pathologists whose jobs have already been influenced by AI. Forget about people getting a diagnosis from AI after typing in their symptoms and doctors themselves using it for more complex cases. The central area in the Health sector is the Healthcare Administrative sector, which is involved with medical coding, insurance claims, appointment scheduling, patient data entry, and other administrative tasks.. The Healthcare sector employs millions of people doing repetitive, rule-based tasks that AI excels at. As a doctor, we used to spend time dictating our referrals to the secretary on tape. Which will be later taped and signed, but the doctors themselves can "type" the letters using voice recognition software and send them to the appropriate consultant via email. They will cc the other people.

Then there is going to be a loss of jobs in the customer support and call centres, although most of the jobs were already taken offshore to countries like India, or to rural areas, such as Wales and Scotland. Now, these jobs have been taken over by AI chatbots, and voice assistants handle 80% of routine customer inquiries without human intervention. There is the customer service apocalypse, and we have Bank of America's virtual assistant Erica handling over one billion customer interactions annually. The next time, "customer service" might be talking to a machine that is more patient and knowledgeable than any other human being.

The last section was for areas that were uniquely human and considered impossible for AI to take over. That is content creation. This is about writing articles, creating marketing copy, analysing data, and generating reports faster than anyone else. Hence, leading to loss of jobs as content writers, social media managers, market research analysts, etc.

AI could replace 800 million jobs worldwide. A critical element is that companies are not evil, but they are efficient and want to be making things and providing services, just as Blockbuster, Kodak, etc, although still around, are less than they were before. What can we do to learn to use AI tools, focus on creative and strategic work, and complement AI, develop unique human skills like emotional intelligence and complex problem-solving skills?

For all you know, this article might have been 100% AI-generated with no human involvement.



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